At Soorente, we are committed to providing you with quality luxury fashion pieces. However, if you are not completely satisfied with your purchase, we offer a structured return process to ensure a seamless shopping experience. 

SEE our return centre.

Please note that merchandise is accepted for refund if returned in an approved and saleable condition within 14 days from when you received it. It must have all tags on, and be returned in all original packaging including ziploc bag, and be free from all make-up, stains and smells. It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great conditions.

How it works:

1. Go to our return centre.
2.  Fill in your email address and order number. You can find your order number on the order confirmation email or log in to your Soorente account (if you have one) to view the order number on the orders page.
3.  Choose the item(s) you would like to return and select the reason for returning. Please select the most accurate reason to enable us to improve your shopping experience.
4.  Choose whether you would like to receive the refund to the original payment method or store credit.
5.  Select how you would like to ship back the item(s), you can choose to ship with a carrier of your own choice or use our prepaid return label.

Please note that returns are not free of charge except in the case of defective items, and the cost of the label, import duties and taxes for international orders will be deducted from the returned amount. Also, shipping fees are non-refundable. 

1. However, If you receive a defective or incorrect item, please contact us at orders@soorente.com  within 24 hours of delivery with photo or video evidence . We will arrange a replacement or a full refund, including return shipping costs. 
2.  Please note that using a carrier of your own choice may incur additional charges such as customs charges which are out of our control and we recommend using a tracked delivery service.
3.  With our pre-paid returns service, you will no longer incur customs fees on returns as long as you are a private customer.
4.  For international orders, take your return to an authorized DHL drop-off location and ship. Please find authorized DHL drop-off locations here. For domestic UK orders, please take your return to an authorized DPD  drop-off location. Please find them here.

 Exchanges

• We do not offer exchanges. Please return your item for a refund and place a new order.

 

Final Sale & Non-Returnable Items

• All items marked as FINAL SALE are not eligible for return or exchange.
• Custom orders are non-returnable/ non-refundable.

Order Cancellations

• Orders can only be canceled before they are dispatched. Once shipped, the standard return policy applies.

For any further inquiries regarding returns, please contact us at returns@soorente.com. We appreciate your support and look forward to serving you with the best designs.